A note about Holiday 2020 shipping:
First, thank you for your patience. Shipping times are taking longer with less information from carriers than we have ever seen. Some specifics below for you:
- A large batch of orders placed between Dec 10-Dec 14 were all packed and picked up by USPS on Dec 14 but the tracking does not show that. We are as frustrated as you are with that huge lack of communication from USPS. We are working with them to get more information, but please know that you order did ship out as the email says, but the tracking is showing no progress. Over the last week we have seen many of these orders being delivered, with little to no tracking in-between. We are so sorry and working on answers!
- Many packages with tracking are showing no movement for 3-5 days simply due to volume problems with carriers. These are moving after that initial delay and are showing up, thank you for your patience.
- All fine art prints are printed on-demand and take 2-4 business days to ship from the time we receive the order. We will send tracking for that after we get it from the printer that we work with.
- If your package truly seems lost (or even stolen) and you purchased Route Shipping Protection (it will show on your receipt) then you can file a claim HERE
- We will respond to more specific questions as we are able. Thank you for your patience!
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General Shipping Information
Please note that all shipping times can vary due to the current 2020 COVID pandemic. We recommend that everyone uses our Route shipping protection (automatically applied to your order unless you opt out) in order to add additional security to your order.
Domestic US Shipping Details:
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Hey there! Thank you for your support of us here RepYourWater! We pride ourselves in VERY efficient processing of orders and because of that, relatively quick ship times in the online shopping world. Even with that, some things are out of our control. Please keep reading to know: what we can and cannot guarantee when it comes to shipping, our available services and details on each one, how to get ahold of us if you need a different shipping option. All initial shipping charges are not refundable with returns. All US orders can receive free shipping with orders over $100. Thank you again for your support!
Please note: If you request USPS shipping to an address that is not deliverable by USPS and the item is returned to sender there will be an additional shipping charge if you would like the item reshipped. Otherwise we can refund the order less the original shipping charge. Please verify all shipping information before confirming your order.
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What we WILL guarantee:
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Fast processing! We process all orders within 2 business day after we receive them. After you place your order, your items will leave our facility in Erie, Colorado within 2 business days, usually within 1!
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Great customer service! If you get the wrong item in your shipment, we apologize. Mistakes happen but we will very quickly get you taken care of and the right item in your hands. Email at customerservice@repyourwater.com or call 303-717-0267 so we can sort out the problem!
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What we cannot guarantee:
- Ship times. We use USPS and UPS for our delivery services. Unfortunately once your item leaves our facility, it is up to the carrier to get it to you. Yes, that can lead to frustrating ship times when they are busier, but we can only provide estimated ship times based on the information provided to us by them. By placing an order and choosing your delivery service you recognize that we, RepYourWater, are not responsible for shipping delays.
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Box condition. When your item left us we took every precaution to package it with care. If the item was damaged by the carrier it is your responsibility to file a claim with them as the recipient. We are not able to file a claim on your behalf. USPS Claim Link. UPS Claim Link.
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Package security. Once your package leaves our facility it is in the hands of the carrier. We take the carrier's word for it when the tracking shows as delivered. If it is stolen off of your property or it is mis-delivered it is your responsibility to file a claim with the carrier.
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Discrete shipping: Our return address shows our name and our packaging shows our logo so if buying a surprise gift for someone who lives with you, consider shipping to work or a friend's house.
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Available Services:
USPS Economy
- Processes within 2 business days
- Allow 5-8 business days (Mon-Sat excluding holidays) for delivery
- No insurance included
- USPS deliverable address required. If reshipment is required due to ineligible address provided, additional fees may apply or order (minus original shipping cost) will be refunded and not reshipped
USPS Priority
- Processes within 2 business days
- Allow 1-4 business days (Mon-Sat excluding holidays) for delivery
- Includes insurance up to $100.00
- USPS deliverable address required. If reshipment is required due to ineligible address provided, additional fees may apply or order (minus original shipping cost) will be refunded and not reshipped
UPS Ground - Just added!
- Processes within 2 business days
- Allow 2-5 business days for delivery
- If reshipment is required due to ineligible address provided, additional fees may apply or order (minus original shipping cost) will be refunded and not reshipped
UPS 2nd Day Air
- Processes within 1 business days
- Allow 2-3 business days for delivery
- If reshipment is required due to ineligible address provided, additional fees may apply or order (minus original shipping cost) will be refunded and not reshipped
UPS Next Day Air- by request only
- Email request: customerservice@repyourwater.com
- Phone request: 303-717-0267
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International Shipping Details:
International shipping is expensive, we know. If you are shopping from Canada or Chile we recommend you check for our retailers in your country before shopping online from us to save on delivery. Retailers in Canada HERE, retailers in Chile HERE. |
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DHL Express - by special request only
- Price calculated at checkout
- Price includes delivery and duties
- Up to 5 days for delivery
USPS
- Flat rate of $24 US
- Price does not include any duties
- Up to 3 weeks for delivery
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